Nascent Computing 
 A New Horizon in Computer Services

What degree of support accompanies each of the computer systems you sell?

How can I know what kind of computer I need? I don't even know the difference!

How much will it cost to ship a computer to me?

What addresses can you ship to?

Why should I order through Nascent Computing instead of a larger company like Dell?

Where are you located? Do you have a retail storefront?

Do you offer financing?

How quickly can you get a computer system to me?

What is a "burn in" process, and what exactly do you do?

Do you have any sales or special pricing?

I found a part for cheaper than you are selling. Will you match that price?

Why should I have a company build my computer when I can build my own?

If I order a computer without an OS, how do you test it?


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Q: What degree of support accompanies each of the computer systems you sell?
A: When we say that we offer one year of support, we mean complete support. We understand that the best way to success is through completely satisfied customers. If you have any hardware, configuration, or software problem, it is our commitment to take care of it. If you are in Little Rock, we will come to you, and either fix it on the spot, or take it back to our office for repair. If you are outside of Little Rock, we will pay for the shipping costs to get the machine back to us. If the problem is not so bad as to warrant a return to the office for repair, then we will certainly do anything we can over e-mail or the phone to help you fix the problem. Does this sound too good to be true? We've been doing it for our customers since the day we opened our doors. Just ask for references from our many happy customers if you have any doubts! For complete warranty information, please see our warranty page.

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Q: How can I know what kind of computer I need? I don't even know the difference!
A: A large part of every one of our sales is the initial consulting. The best thing you can do is to start by telling us what you will be using this system for. That information, combined with a target budget for your purchase, will allow us to make a complete recommendation for you! We take great care to explain all of the choices to you, and to tell you why we recommend the parts we do. You may not know the difference right now, but it is our job to educate you enough that you can make an informed decision. We are always happy to work with you! Just contact us to get started.

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Q: How much will it cost to ship a computer to me?
A: In order to estimate shipping costs, we not only need your address, but we need to know the size and weight of your computer. You can then go to UPS.com and get a pricing estimate. We charge our shipping at cost, so the price you see there should be fairly accurate. Use Little Rock, AR 72225 as the origin address.

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Q: What addresses can you ship to?
A: Nascent Computing can ship to any US address that can be confirmed by a US issued credit card or checking account. When you submit payment, we check your address against the one on file with your bank, and the two must match. If you would like to ship to an alternate address, we must receive a faxed copy of your driver's license and credit card (front and back). The billing address must be listed on your driver's license. On the fax, you can simply write the address you would like your order sent to, and we will manually change the shipping address to match when you place your order.

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Q: Why should I order through Nascent Computing instead of a larger company like Dell?
A: First, Nascent Computing has one thing Dell can never have: extremely responsive and extensive customer service. Our average response time to client e-mails is under an hour, and it is not uncommon for us to exchange a dozen e-mails with a client before they purchase. It's not Dell's fault that they can't perform those services -- they are simply too big to offer that. We will stop at almost nothing to make sure you are completely happy with your purchase. That is our main strength over Dell. Second, we believe our systems are configured much more intelligently than Dell's. Since they do not have the time to work with each and every customer, their computers are not individually tailored to fit each customer's unique needs. Nascent Computing, on the other hand, makes sure to take the time to correctly configure a computer. While working with you to put together a computer system, the first question we ask is "What will this computer be used for?" If your computer supplier, whether it be Dell, Nascent Computing, or anyone else for that matter, does not know the answer to that question, there is no way the computer can be tailored to suit your needs!

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Q: Where are you located? Do you have a retail storefront?
A: Nascent Computing is based in Little Rock, AR. At this time, we only operate as an Internet and on-site service business. Without the high cost of sales staff, the monthly rent for a public facility, and all the associated costs, we are able to focus on our customer service and satisfaction. At the moment, we are concerned with making sure our standards for on-site service are met or exceeded every day. Therefore, we are not making any plans until we are sure that they won't compromise that position.

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Q: Do you offer financing?
A: Regrettably, we do not. Our current growth rate is so large that the credit we need to offer financing to you can't keep up with our growth!

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Q: How quickly can you get a computer system to me?
A: Nascent Computing has recently established new relationships with local distributors that greatly decreases our production time. In most cases, we can ship a computer system out in 5 business days! Compare that with the average 10-15 days from most of our competitors! Depending on the shipping method you choose, this means that a computer can be at your door within a week from placing order! If you are in Little Rock, shipping is not an issue. We will deliver the system to your door the moment it leaves production. If your order includes special order or low demand parts, it may take up to two additional days.

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Q: What is a "burn in" process, and what exactly do you do?
A: Anytime you use new computer components, you are subject to the effects of manufacturing defects, shipping damage, and many other possible sources of component failure. A "burn in" process stresses these components, so that if they are close to failure, we can make sure they break here so we can fix or replace them. It is much like the way Boeing puts huge stresses on aircraft wings before flying the aircraft -- if the wings have a defect and are going to fail, they want that failure to happen before the aircraft leaves the plant. So, a burn in is a way of ensuring that only hardware without defect leaves our facility. What exactly do we do? The tests we run are very targeted, and put a high amount of stress on individual components. We use several different programs to stress all aspects of your system simultaneously, and cause the system to run as hot as it can possibly run. During this time we monitor the temperature of your system to ensure adequate cooling. These tests are run for a minimum of 6 hours and each computer is issued a digital certificate that verifies the stability of the system operating under extreme stress. Most problems uncovered in our burn in process are found very early. Memory problems are usually found within 5 minutes, and temperature problems within an hour. Due to this fact, we feel that the testing we do is more than enough to ensure a great experience for you and your new computer!

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Q: Do you have any sales or special pricing?
A: We have a very clear policy on our pricing -- our prices are based on our costs, and nothing else. There are many companies out there that know they can get away with charging $5 more for parts here and there, and then price other parts more competitively. We do not do that. That's why we do not have specials, sales, promotional pricing, or anything of the sort. It has always been our goal to make the entire process as simple and clean as possible so you know exactly what you're paying for.

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Q: I found a part for cheaper than you are selling. Will you match that price?
A: There are many different types of computer sellers out there. Some sell only parts, some sell computers in bulk, and others sell custom computers with complete support. Nascent Computing is obviously the latter type! The other types of sellers, especially the types that just sell parts, have no labor costs, no time invested in consulting, no post-sale support costs. They don't have to build the system, test it, fix it, or support it. Because of those differences, a direct pricing comparison is not possible. If you find a part for a lower price, we cannot match the price. However, if you find a complete computer system with the same support for a lower price elsewhere, we do encourage you to approach us about it. Most often, the other company is using lower quality parts or is putting much less time into building the system correctly or supporting it.

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Q: Why should I have a company build my computer when I can build my own?
A: The biggest reason is that the entire process can be problematic if you don't have a lot of experience.

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Q: If I order a computer without an OS, how do you test it?
A: The specialized software we use to "burn in" a computer operates using its own operating system. This allows us to more completely test the components without interference or conflict with other software.

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